Dr. Brian Glassman, Director of Product & Research at
How do you get the most productivity out of your hotel maintenance
The hotel maintenance staff are critical to the operations of a
well-functioning hotel, and there are many ways to get the most out of
them. A well-motivated hotel maintenance staff member will prioritize their
work to maximize guest comfort and long-term operations, have the modern
digital tools necessary to do their job, and finally, they should feel
Clear understanding of business value.
Outside of the normal maintenance tool kits (hardware, access to power
tools, and replacement parts), the maintenance staff should have a clear
daily and weekly task list. Of course, guest maintenance requests take
priority; however, during those periods between immediate requests they
should be tasked with performing upkeep and preventative maintenance.
Having a list of task priorities by value to operations like fixing an AC
unit in an occupied high-value suite before an unoccupied regular room.
Repeatedly, communicating the business value of each repair in terms of
downtime, lost revenue due to a missed occupancy, or impact on guest
comfort helps train maintenance to prioritize their work. Next, routine and
preventative maintenance is key in preemptively addressing maintenance
issues. A well-oiled maintenance department will have a regular maintenance
schedule specific to that hotel. For example, the age ACs, local humidity
& outside temperatures affect the replacement schedule for AC filters
and the cleaning of AC coils. Thinking through the different systems in the
hotel’s electrical, flooring and furniture, painting, signage, lighting,
HVAC, plumbing, and amenities when working with the head of maintenance to
optimize the preventative maintenance & upkeep schedule.
Modern Digital Tools
Next, having modern digital tools to manage maintenance tasks is vital.
Printing out maintenance tasks, calling the front desk, or going back to
the maintenance office to look at the computer to determine the next
maintenance task is inefficient, takes time from other team members, and
limits flexibility. Modern digital solutions like PropertyHero.ai Hotel
Solution allow the maintenance team to view the maintenance task list on
their mobile devices, pull up details of any asset (AC, refrigerator) and
its service history in seconds, and enter service records, costs, and photo
receipts. Propertyhero.ai software includes automatic SMS and email task
reminders which provides a structure for team members and allows employees
to list status updates in addition to marking tasks complete. With these
digital tools, maintenance requests can be accomplished quickly with
seamless communication between departments and allows employees to work on
the go without ever picking up their walkie-talkie or visiting the computer
in the maintenance office. PropertyHero.ai Hotel Solutions
A Empowered Maintenance Team
Finally, empowering the maintenance team with a combination of training and
digital tools is vital. Empowerment is allowing them to make prioritization
decisions about what tasks to perform based on business value, schedule,
and part availability. The maintenance staff can often feel
under-appreciated and having visibility over their productivity lets
general managers and other team members see the results of their hard work.
For example, Propertyhero.ai has a task tracker that records and displays
the time is taken, cost of materials, and labor for each task showing the
productivity and results of each maintenance engineer to hotel management.
This helps keep hotel maintenance staff accountable.
In all, training hotel maintenance staff on prioritization of their work,
having a modern digital maintenance management solution, and empowering
maintenance staff will help optimize your hotel and improve guest comfort
and drive revenues.