We have security features to protect your data and multiple backups of all your data at different points in time.

When you noticed your hacked contact support and we can change and update your security across your different users, and help roll back your data.

No, we do not share your personalized data with other parties.

Contact us so we can recover it for you.

No, we are a web-enabled software, if you have an internet connection you have access to the latest features, no updates, no waiting.

We are a web-enabled software, so if you have a website browser on your smartphone you can use our software.

Yes, the Propertyhero.ai platform is also provided in Spanish.

Our pricing is specific by product area and customer type, please see our homepage to be directed to the correct solution area.

We can process refunds for full-year subscriptions if you cancel the subscription and are not in a yearly contract. Yearly refunds will be pro-rated. You can not get a refund on a month-to-month plan.

Sure, if you are not specifically limited in a service contract, you can cancel the subscription. Just contact us so we can determine your data retention period, that is in case you decide to come back.

Yes, check for emails from us or our social media pages.

It is I possible to get a discount, especially if you refer other users.

We are a web-enabled software, so if you have a website browser on your smartphone you can use our software.

Yes, we can give a live demo, or if you prefer, we can send you a pre-recorded demo video?

Yes, for business accounts we are more than willing to get the buy-in of your users.

Anyone can sign up for free individual collector or homeowner accounts, for business accounts are paid and will require a fee?

Anyone can sign up for free individual collector or home owner accounts. For a business account we may be able to provide a trial account please contact sales.

It is possible to get a discount, especially if you refer other users.

It is possible to get a discount, especially if you refer other users.

Yes, for business accounts we provide training, we also have pre-recorded training videos for all users that are easily accessible from the software, at the moment they are only available in English.

Yes, we can provide trainings in Spanish.

Yes, for a fee we can inventory your assets and enter them into the system, this will include onsite inventory, attaching QR codes, and setting up a to-do list of important asset maintenance and property maintenance tasks (for example scheduled maintenance on AC, or renewing permits). We provide a rough estimate of setup prices on the website, for discounts call us.

Yes, if you are an individual or homeowner, we provide email & live chat support. If you are a business customer we provide phone, email, & live chat support.

We offer support in Spanish for emails only.

Anyone can sign up for free individual collector or homeowner accounts, for business accounts are paid and will require a fee?

Yes, we have a 99.9% uptime guarantees.

We accept credit cards, and debit cards. For accounting and convenience we provide the option to have a different payment method for each business property. So if you have multiple locations with different plans, you can have different payment methods for each.

Yes, call, email, or live chat support and we can upgrade your plan.

At the moment it is not available but we are working on it.

You can cancel anytime before the billing cycle starts.

Your first month's bill is pro-rated, and the second month you then billed on the first of the month.

Our software can quickly create a list of assets in a pdf report that can be submitted along with an insurance or police report; however, we are not equipped to deal with the variety of claims and report details, thus you would need to fill out the specifics of the insurance and police reports yourself.

We recommend you see your insurance agent to ensure proper coverage in the event of a loss.

Yes, our software can quickly create a list of one or more assets in a pdf report, complete with the details you entered into the system.

Our service provider list includes the following categories of service providers: Inventory for Propertyhero, AC & Heating - HVAC, Architect, Carpentry, Carpet Cleaning, Carpet Installer, Cement & Mason, Contractor, Decks & Patios, Drywall & Plasterer, Electrical, Elevator Mechanic, Fencing, Flooring, Title & Stone, Garage, Glass, Gutters, Handyman, Interior Design, Landscaping, Maid, Painting, Pest Control, Plumbing, Pool Service & Repair, Roofing, Security, Siding, Snow Removal, Solar Installer / Repair, Tree Maintenance, Windows

See the service providers page for details, https://propertyhero.ai/service

Currently, we do not offer that functionality.

As a homeowner, or business account you can only rate public service providers found through the service provider search function on the service providers pages.

We can look up who gave you a low ratings, and you can contact them to remedy the situation and determine why the poor rating was given. We can not change publicly provided ratings as they will affect our creditability as a neutral provider. Ratings are a simple average of ratings provided by each user.

See the service provider terms of service for exact details in the footer below.