FAQs
Have questions? We’re here to help.
We’ve answered the most common questions below to help you get the most out of Property Hero. If you don’t see what you’re looking for, feel free to contact us — we’re always happy to assist.
General FAQs
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Property Hero is a cloud-based platform that helps homeowners, landlords, and property managers organize, track, and protect their assets. From home inventory management to insurance-ready documentation and AI-powered asset tracking, Property Hero simplifies asset organization and maintenance tasks.
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Creating a home inventory ensures that you can quickly and accurately file insurance claims after disasters, theft, or damage. It also helps you track the value of your possessions, organize warranties and receipts, and stay prepared for unexpected events.
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Property Hero’s AI Room Scan uses your phone's camera to quickly scan a room and automatically detect and catalog the items inside. This makes setting up your home inventory fast, easy, and highly accurate without manual data entry.
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Yes! Property Hero helps you set and manage maintenance tasks for appliances, equipment, and home systems. You’ll get reminders before warranties expire, and you can keep detailed service histories, helping preserve asset value and reduce costly repairs.
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Absolutely. Property Hero allows rental property owners to track assets across multiple properties, organize lease documents, schedule maintenance, and maintain insurance records — all in one place, accessible from anywhere.
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Property Hero helps you organize detailed records of your belongings — including purchase receipts, serial numbers, and warranties — so that you have everything in one place when you need it most. This level of organization can make it easier to reference important documentation in stressful situations.
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Yes, Property Hero is a fully cloud-based platform. You can access your inventory, documents, and asset information from any device, whether you're at home, managing a rental, or traveling.
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Property Hero is perfect for homeowners, landlords, Airbnb hosts, vacation property managers, and adult children managing estates for aging parents.
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Property Hero is available as a browser-based web app optimized for desktop and mobile. We’re also building out native apps based on user feedback.
Affiliates, Partners, & Whitelabel
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Property Hero is ideal for insurance agents, real estate pros, property managers, estate planners, financial advisors, and service providers who want to offer clients more value with less effort. Our platform can be co-branded or fully white-labeled to fit your service model.
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Yes. We offer white-label and co-branded partnership models that let you maintain brand consistency while giving clients access to our full platform. You focus on delivering value—we handle the tech.
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By embedding Property Hero into your services, you create stickier client relationships, stand out from competitors, and unlock new revenue opportunities. Partners report improved retention, more referrals, and better client reviews.
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We offer flexible pricing for affiliates, resellers, and white-label partners based on scale. Whether you’re managing 20 clients or 2,000, we’ll tailor a plan that matches your growth goals.
Billing & Support
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We offer a free tier with essential features and paid plans for advanced tracking and multi-property management. Visit our Pricing page for current rates.
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The free trial gives you access to all Premium features for 30 days, no credit card required.
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You can reach us through our Help Center, email us directly, or chat with us in-app during business hours.
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Yes! We love hearing from users. You can send us an email anytime.
Privacy & Security
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Yes. All data is encrypted in transit and at rest. We use cloud-based infrastructure with multiple layers of security.
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You’ll be able to export your information before closing your account. After that, your data is permanently deleted from our servers.
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Yes, we perform automated cloud backups to ensure your data is always safe and recoverable.
Features & Functionality
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Our AI Room Scan uses your phone’s camera to create a visual map of each room and automatically identify furniture, appliances, and other high-value assets for easy documentation.
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Yes. You can upload photos, PDFs, warranties, and receipts to each asset, keeping everything in one secure place.
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Yes, you can manage an unlimited number of properties with Property Hero’s Premium Plan—all from one account.
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Property Hero helps you document and protect your belongings in the event of theft, fire, flood, earthquake, storm damage, or vandalism.
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Absolutely. Each property has its own dashboard where you can assign and manage tasks independently.